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— Don't you feel surprised to see George at the meeting？
—Yes. I really didn't think he () here.
A. has been
B. had been
C. would be
D. would have been
答案
更多“— Don't you feel surprised to see George at the meeting？—Yes. I really didn't”相关的问题
第1题
A.It’s none of your business.
B.What are you doing？
C.Sur
D. Sorry to disturb you.
E.No, I don’t think so.
第2题
— What’s the matter with you？ — （)
A.No, I don’t know.
B.I feel rather unwell.
C.Sure. What is it？
D.That’s it.
第3题
A.There must be something wron
B.Just have a good rest.
C.Yes， thank you， doctor. But I still don't feel goo
D.Don't worry about m
第4题
B、I need my coat, please.
C、I don't think so.
D、Yes, it's cold. But spring is coming.
第5题
A.or example，turn off the TV and the computer and take some exercise every day
B.verybody hopes to become thin quickly
C.Remember not to be too strict with yourself
D.on't eat if you don’t feel hungry
E.It is better to prepare your own food instead of eating out
第6题
Nurse: I'm sorry.I don't have any appointments this morning.
David: Oh , dear.I'm feeling really ill.
Nurse: What's the matter？
David: I feel terrible.I've got a headache, backache and a sore throat.
Nurse: Have you got a temperature？
David: I think so.I was hot and cold all night and I was sick this morning.
Nurse: You feel awful , don't you？ Do you think you've got a flu？
David: Yes, probably.Or an infection in my throat.
Nurse: OK.I can give you an emergency appointment.Can you come at the end of the morning？ Come at eleven thirty and wait until a doctor is free.
David: OK.Thank you.
1、David has got a headache , earache and backache.()
2、David felt hot and cold during the night.()
3、The nurse thinks David has an infection in his throat.()
4、Mr Bond is free at 11 : 00.()
5、David gets an appointment finally.()
第7题
Very often, introductions are made using both first and last names: "Mary Smith, this is John Jones." In this situation you are free to decide whether to call the lady "Mary" or "Miss Smith". Sometimes both of you will begin a conversation using last names, and after a while one or both of you may begin using first names instead. You have a choice: if you don't want to use first names so quickly, no one will think it impolite if you continue according to your own custom.
In the first paragraph the author tells us that ______.
A．Americans do not talk about rank, especially socially
B．Americans feel uncomfortable when talking about rank
C．Americans take interests in social customs
D．Americans don't care much about social rank
第8题
Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say I don’t know, but it should always be followed up by but let me find out or possibly but this person will be able to assist you. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.
Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.
Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for.
1. The goal of customer service is to give customers an experience that meets their expectations.{T; F}
2. Leave your customer with an unanswered question is unacceptable.{T; F}
3. Both positive body language and negative body language are necessary in customer service.{T; F}
4. Eye contact is one of the most important aspects of positive body language.{T; F}
5. The underlined going the extra mile to help them in the last paragraph means going a long way to help them.{T; F}
第9题
？Read the following article about job interviews and the questions below the passage.
？For each question (13—18), mark one letter (A, B, C or D) on your Answer Sheet for the answer you choose.
Making the Right Impression
The first thing to remember when you go for a job interview is that this is not a one-sided affair. Treat it as you would do in a negotiation. After all, both you and the prospective employer are selling something. If you approach an interview with the attitude of "any job will do", the interviewer will realize that immediately. If the job is worth anything, you won't get it.
You should prepare yourself for an interview just as you would do for a negotiation. Find out as much as you can about the company and the person who is to interview you. Don't be caught unawares. Go to the Internet and look at the company's website. Compare it with that of its competitors. Alternatively, look at the Yellow Pages or trade magazines to see how they advertise themselves. Make enquiries at the Chamber of Commerce and other relevant organizations. Find out at least a little about the sector se that you can ask interesting questions.
Think of and note down your strengths and the opportunities that lie ahead. No matter how high unemployment is, regardless of how miserable you are in your current job, it's always an advantage to see things in a positive light. If you have little or no experience m a particular area, consider your capabilities in a similar area. Spend some time trying to imagine what type of employee the company is looking for and what makes you suitable for the job being advertised.
First impressions count, so look good and feel good before you go. Choose clothes that make you feel confident, Find out what clothes may put the interviewer off. Ensure you arrive at the interview with time to spare. According to more than one recruitment agency we spoke to. interviewees must understand the importance not only of their personal appearance but also of their body language. During the interview, breathe calmly and try not to appear too nervous. Look the interviewer in the eye and adopt similar body language to theirs. Smile and feel relaxed, enthusiastic and assertive. Remember one thing, though: assertive does net mean aggressive.
Don't just answer "yes" or "no" to questions. Treat every question as an opportunity to demonstrate that you are suitable for the job, but remember to stick to the point. When asked about your interests, include group as well as individual activities/hobbies. Be on the lookout for tricky questions about your personal life. You don't need to lie; just sell yourself in the best light. This is something the interviewee needs to be able to do as well. You have the right to find out whether or not you want to work for the company. Furthermore, your interest in the nature of the Comply and how it is nm may well end up being your big selling point.
In job interviews, candidates tend to ignore the fact that
A．they are at a disadvantage.
B．they are buying and selling at the same time.
C．an interview is like a presentation.
D．the interviewer will be realistic.
第10题
It takes an hour to like someone, a day to love someone, but it takes a lifetime to forget someone. Don’t rely on one's appearance; it can deceive. Don’t rely on wealth; even that fades away. Rely on someone who makes you smile, because it takes only a smile to make a dark day seem bright. There are moments in life when you miss someone so much that you just want to pick them from your dreams and hug them. Dream what you want to dream; go where you want to go; be what you want to be, because you have only one life and one chance to do all the things you want to do. May you have enough happiness to make you sweet, enough trials to make you strong, enough sorrow to keep you human, enough hope to make you happy.
Always put yourself in others' shoes. If you feel that it hurts you, it probably hurts others, too. The happiest of people don't necessarily have the best of everything; they just make the most of everything that comes along their way. Happiness waits for those who cry, those who have been hurt, those who have searched, and those who have tried, for only they can appreciate the importance of people who have touched their lives.
The brightest future will always be based on a forgotten past. You can't go on well in life until you let your past failures and heartaches go off. When you were born, you were crying and everyone around you was smiling. Live your life so that when you die, you are the one who is smiling and everyone around you is crying.
(1)You should rely on someone who makes you smile_______________.
A、because a smile can make your dark time easier.
B、because a smile is bright.
C、because you have nothing.
D、because you can believe someone
(2)What does the word “assurance” mean in the first paragraph？
A、return
B、promise
C、maintain
D、storage
(3)In the third paragraph, “Always put yourself in other's shoes” means_______________.
A、you should try other's shoes before you buy it.
B、you should make yourself small enough.
C、you should consider from another person's aspect.
D、None of the above.
(4) If you are the one who is smiling and everyone around you is crying when you die, you are
A、Satisfied
B、Upset
C、Sad
D、Indifferent(冷漠的)
(5)What has been mentioned in the passage？
A、to tell us not to demand too much
B、to warn us not to believe in appearance
C、to consider other people and learn to forgive
D、all of the above
